Availability and continuity, assured
Our global team works around the clock to ensure DualEntry is always available, always secure, and always one step ahead of potential risks.
99.96% uptime
DualEntry sets the standard for software reliability. Benefit from an enterprise-grade infrastructure with 99.96% average availability and 24/7 global support.
Guaranteed service, monitored in real time
DualEntry is backed by a 99.7% Service Level Commitment. Real-time status monitoring and a Content Delivery Network (CDN) deliver enhanced reliability, transparent insights, and DDoS protection.
Data architecture that scales with you
DualEntry’s scalable architecture effortlessly handles usage surges and growing transaction volumes. A global CDN ensures consistent performance and reduced latency as your operations expand.
24/7 support from our monitoring team
DualEntry’s high-performance database servers are fortified with solid-state storage, plus a global monitoring team who are always on call to respond rapidly to any issues.
High speed, high volume
With an HTAP database and cloud-native architecture, DualEntry has a <200ms response time for any transaction related to any entity. Battle-tested to handle over 40 billion records.
Automatic data backups and disaster recovery
Feel full peace of mind with automatic back-ups of your data across multiple data centers and a 60-day restore capability.
DualEntry has an industry-leading Recovery Time Objective (RTO) of 1 hour and a Recovery Point Objective (RPO) of 5 minutes. Plus, regional data-center mirroring provides robust disaster recovery.
Proactive incident response
Minimize disruptions and maintain the integrity of your financial operations.
Industry-standard frameworks
DualEntry adheres to NIST and PICERL incident-response frameworks. These globally recognized standards inform our targeted approach to identifying, containing, and resolving potential threats.
Continuous improvement
Regular disaster-recovery exercises refine our team’s response capabilities. These comprehensive drills simulate various scenarios, from limited outages to catastrophic events.
Clear accountability
Our tiered incident-response structure defines roles based on event severity. From minor disruptions handled by our 24/7 operations team to catastrophic events managed by senior leadership, each team member knows their responsibilities.
Post-incident protocol
After executing a disaster-recovery plan, our team stays vigilant until the impacted data center is fully restored. These protocols ensure a smooth transition back to regular service after any disruptive event.
Event classification
DualEntry categorizes service-disrupting events into four levels: Limited, Partial, Regional, and Catastrophic. This system allows for rapid assessment and deployment of the most effective response strategies.
Secure by design, inside-out
Custom access controls, password flexibility, AES-256 encryption, physical data-center safety, and more. Discover our multi-layered security approach.
Multi-factor authentication
To prevent unauthorized access, DualEntry is secured with two-factor authentication (2FA) for agents and administrators. Choose from multiple authentication methods, including native authentication, SSO, SAML, and JWT.
Password flexibility
DualEntry allows for different levels of password security – low, medium, or high – to be enforced per user. Your administrators can set custom password rules and adjust them across user groups.
Role-based access
Implement granular access controls with adjustable permissions for selected user roles. DualEntry simplifies the separation of duties and enables to you follow the principle of least authority.
Encryption protocols
Your data is protected through encryption in transit with HTTPS/TLS protocols and AES-256 encryption at rest. We also employ a comprehensive Data Classification and Handling policy to categorize information based on sensitivity.
Vulnerability management
Our security team deploys continuous automated scans to proactively identify potential threats. Interoperable vulnerability-scanning tools streamline our processes, with defined remediation SLAs based on vulnerability severity.
Secure data centers
Our North America-based data centers are fortified with ISO 27001, PCI DSS Level 1 and SOC 2 certifications. They’re equipped with backup power and HVAC systems, and safeguarded by strict access controls, security staff and intrusion-detection systems.
Data protection and portability
Benefit from secure, flexible data management with automatic backups, multi-zone replication, and comprehensive export capabilities.
Automatic safeguarding
DualEntry continuously and automatically backs up your financial data across multiple availability zones. This ensures nothing is lost in the event of system failures or disruptions.
Data restoration
Easily revert to previous data states if incorrect entries are made. DualEntry can restore data from specific time periods, minimizing disruption and maintaining accuracy.
Data portability
Export your complete financial records, including GL and non-GL activity, audit trails, and logs, at any time. Maintain control and flexibility over your financial information during audits or system transitions.
Real-time, error-free data – always
Eliminate manual data entry and CSV downloads through native integrations with thousands of financial institutions worldwide. Get real-time cash-flow insights and unlock a more efficient workflow with AI-powered bank matching.
