Availability and continuity, assured
Our global team works around the clock to ensure DualEntry is always available, always secure, and always one step ahead of potential risks.
99.96% uptime and 24/7 global support
Guaranteed service, monitored in real time
Enjoy 99.7% uptime backed by real-time monitoring for reliability, transparency, and DDoS protection.
Data architecture that scales with you
DualEntry scales easily with demand and handles usage surges. A global CDN keeps performance fast and reliable as you grow.
24/7 support from our monitoring team
DualEntry's high-speed databases use solid-state storage. Our global monitoring team is always on call to respond rapidly to any issues.
High speed, high volume
With an HTAP database and cloud-native architecture, DualEntry has a <200ms response time for any transaction related to any entity.
Battle-tested to handle over 40 billion records.
Automatic data backups and disaster recovery
Your data is backed up across multiple data centers and can be restored for up to 60 days. DualEntry has an industry-leading Recovery Time Objective of 1 hour, with a Recovery Point Objective of only 5 minutes. Regional mirroring keeps you covered in the event of a disaster.
Proactive incident response
Industry-standard frameworks
We follow NIST and PICERL frameworks—globally recognized standards to quickly spot, contain, and resolve threats.
Continuous improvement
Regular disaster-recovery exercises refine our team’s response capabilities. These comprehensive drills simulate various scenarios, from limited outages to catastrophic events.
Clear accountability
Our response teams are assigned by event severity—from 24/7 ops for minor issues to senior leaders for major disruptions.
Post-incident protocol
After disaster recovery, we stay on alert until the impacted data center is fully restored, ensuring that service returns smoothly.
Event classification
We categorize service disruptions into four levels: Limited, Partial, Regional, or Catastrophic. This allows our team to respond fast, effectively, and appropriately every time.
Secure by design, inside-out
Multi-factor authentication
We use two-factor authentication (2FA) for agents and administrators. Choose from multiple authentication methods, including native authentication, SSO, and SAML.
Password flexibility
Admins can set low, medium, or high password security levels and custom password rules for any user or group.
Role-based access
Set precise permissions and maintain a strict segregation of duties. You decide who can initiate transactions, approve changes, and access sensitive data.
Encryption protocols
Your data is encrypted in transit (HTTPS/TLS) and at rest (AES-256). We also use a Data Classification and Handling policy to protect data according to its sensitivity.
Vulnerability management
Our security team runs ongoing automated scans to spot threats before they become issues. We use compatible vulnerability-scanning tools and have clear SLAs for fixing issues based on their severity.
Secure data centers
Our North American data centers are ISO 27001, PCI DSS Level 1, and SOC 2 certified, with backup power, HVAC, strict access, security staff, and intrusion detection.
Data protection and portability
Automatic safeguarding
We continuously and automatically back up your financial data across multiple availability zones, ensuring nothing is lost in the event of system failures or disruptions.
Data restoration
Easily revert to previous data states if incorrect entries are made. DualEntry can restore data from specific time periods within a few clicks.
Data portability
Export your complete financial records— including GL and non-GL activity, audit trails, and logs—any time. Your data is always fully portable.
Real-time, accurate data—always
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